Frequently Asked Questions

Our barcode scanner models differ in several key aspects:

• Scanning Technology: Different models use different scanning technologies (laser, 2D imager, etc.) optimized for specific use cases.
• Durability: Models have varying IP ratings and drop specifications based on intended environment.
• Battery Life: Battery capacity varies by model, with some designed for extended shifts.
• Connectivity: Options include Wi-Fi, Bluetooth, cellular connectivity, and more.
• Operating System: Different Android versions with varying security update timelines.

We recommend contacting our sales team for a personalized recommendation based on your specific needs.

Our devices are specifically engineered for industrial environments with features like:

• IP Ratings: Our devices range from IP65 to IP68 ratings, providing protection against dust and water.
• Drop Resistance: Tested to withstand multiple drops onto concrete from heights of 1.2m to 2.4m depending on the model.
• Temperature Tolerance: Designed to operate in extreme temperatures, with some models functioning in cold storage environments as low as -30°C.
• Reinforced Construction: Featuring reinforced housings, Gorilla Glass screens, and sealed ports.

Each product page lists the specific durability specifications for that model.

Our devices primarily run on Android operating systems, with versions ranging from Android 13 to Android 14 depending on the model. Android provides a familiar interface for users, extensive application support, and regular security updates.

We ensure that our devices receive security updates for extended periods, with some models supported for up to 10 years. The specific Android version and support timeline are listed in each product's specifications.

Security update timelines vary by model:

• UROVO RT40S: Security updates until April 2029 (quarterly updates)
• Zebra MC3450: Security updates until April 2035 (monthly updates)
• Chainway P100: Security updates until October 2027 (quarterly updates)

These timelines ensure that your investment remains secure and compliant with industry standards for years to come.

Our standard warranty includes:

• 1-year manufacturer's warranty covering defects in materials and workmanship
• Option to extend warranty coverage up to 5 years
• Comprehensive service plans that include accidental damage coverage
• Advanced replacement options for mission-critical deployments

We also offer custom warranty and service plans tailored to your specific needs and deployment size. Contact our sales team for detailed warranty information.

Technical support is available through multiple channels:

• Phone Support: Available Monday-Friday, 9 AM - 6 PM local time
• Email Support: 24/7 with response times within 24 hours
• Online Knowledge Base: Comprehensive documentation, troubleshooting guides, and FAQs
• Remote Diagnostics: For enterprise customers with service contracts

Enterprise customers with service level agreements receive priority support with guaranteed response times.

Lead times vary based on product model, quantity, and customization requirements:

• Standard Models: 2-4 weeks for most standard configurations
• Large Orders: 4-8 weeks for orders exceeding 100 units
• Custom Configurations: 6-10 weeks for devices requiring custom software or hardware modifications

We maintain inventory of our most popular models for expedited shipping when needed. For time-sensitive deployments, please discuss your timeline with our sales team during the quoting process.

Yes, we offer comprehensive device management solutions to help you deploy, secure, and manage your fleet of devices:

• Mobile Device Management (MDM): Solutions for remote configuration, application deployment, and security policy enforcement
• Zero-Touch Enrollment: Streamlined deployment with devices arriving ready to use
• Remote Diagnostics: Troubleshooting and support without physical device access
• Asset Tracking: Monitor device location, usage patterns, and health metrics

Our professional services team can assist with MDM setup, configuration, and integration with your existing systems.

Yes, we offer several customization options:

• Software Customization: Pre-loaded applications, custom OS configurations, and security settings
• Hardware Accessories: Custom charging solutions, vehicle mounts, protective cases, and more
• Enterprise Integration: Configuration for seamless integration with your existing systems
• Branding: Custom boot screens, device labeling, and packaging for larger orders

Our solutions team works closely with customers to understand specific requirements and develop tailored solutions for unique use cases.